Shipping Method:

We start todeliver the milk from 2nd Day (excluding the date of order) through the VillageMilk delivery team. You will get delivered between 5.30 am & 7.30 am everyday without any delay.


Cancellation Policy:

You can cancelyour order the same day before 6 pm else before 10 am on the next day, beyondthis we could not cancel your order. In case if you want to discontinue yoursubscription or one-day service, please inform us before 6 pm prior day elseyour order will be processed and that will be counted as one-day served in yoursubscription.


You can cancelyour order the same day before 6 pm else before 10 am on the next day, beyondthis we could not cancel your order.



Shipping Charges:

CHENNAI: Free Shipping - Orders above Rs.1000/-(Excluding Milk)

Rs.40 will becharged for the orders less than Rs.1000/-





Do you have shipping across India?

No, currentlyonly in Chennai, Tamil Nadu.


How long does Sakura Basket take for Order Delivery?

Estimateddelivery is given against each order. While sincere efforts are being made todeliver the products within the given time frame, factors like availability,festive seasons, courier delays are bound to happen. These factors areconstantly monitored to keep any inordinate delays under control. We maintain acut off time of 14.00 Hrs. every day, if you place your order after 2PM, itwill be processed on the 3rd day from the date of order. The orders which areplaced after 2PM on Friday will be processed only on the next business day.


The expected delivery timelines are:

Chennai orderswill be delivered in 1-2 business days. (Excluding the date of order)


Deliveries across Chennai - Our owndelivery executives will deliver your order for orders within Chennai.


How will I get information regarding my order delivery?

Chennai customers will be calledby our delivery team prior to their order getting dispatched.


What if I am not available during the time of delivery?

Chennai orders: Delivery will be rescheduled againthe very next day.


What happens if a wrong address or phone number is provided?

Chennai orders: Address can be changed by directlycalling our customer support number or sending a mail to our official mail ID [email protected]


What is the procedure to cancel the order?

Cancellation oforder can be done by calling our customer support number +91 9696 96 2131. However, cancellation of order can only be donewithin two hours of order time.


Can I request for a Proof of Delivery (POD)?

Yes, Proof ofDelivery will be provided two days from the requested date.


What happens when there is a National Holiday?

Orders will notbe Processed or Dispatched during National Holidays.

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